Claims

StarStone differentiates itself by claims service; it is deeply embedded within the StarStone brand.

At StarStone, our experienced and forward-thinking Claims professionals work closely with our underwriters and engineers both pre and post loss to ensure you receive a quick and efficient claims service. But a fast financial settlement is just part of a much wider service platform that uses our experience of loss events to prevent future recurrence.

Our experienced claims professionals are decision makers; they deliver fast, hands-on claims adjustment services anywhere in the world through a single point of contact. Ensuring continuity of your operations, rapid and equitable settlement and consistency in the adjustment process are our key objectives. We are focused on transparently delivering a premier service which will exceed your expectations, cultivating a lasting relationship.


OUR CLAIMS PHILOSOPHY

At StarStone we aim to deliver a customer-focused service which seeks to minimise disruption in the event of a claim.

StarStone’s ethos is to provide a claims service that is underpinned by professional staff who deliver a transparent, consistent outcome with upmost honesty and integrity. We employ knowledgeable, competent insurance experts who are tasked to deliver an efficient and responsive service leading to an early resolution and prompt payment for all valid claims.

Being part of the larger Enstar Group provides StarStone with global scale and reach that differentiates us from other insurers.


Cutting-edge claims management

StarStone uses Guidewire ClaimCenter®, a global claims management system that supports StarStone’s entire product suite. A key differentiator, Guidewire ClaimCenter® standardises the claims handling processes to deliver enhanced claims efficiency and improved speed and accuracy of claims payments for StarStone customers worldwide.

Contacts

Guy Lether
International Claims Manager
+44 (0)203 206 8281
Email Guy

London

Niall Brophy
Technical Claims
Manager – MPL
+44 (0)20 3206 8133
Email Niall

Phil Harding
Technical Claims
Manager – Aviation
+44 (0)20 3206 8283
Email Phil

Angela White
Head Of Claims Performance and Operations
+44 (0)20 3206 8142
Email Angela

Darren Truman
Head of Claims,
Lloyd’s Syndicate 2008 and 1301
+44 (0)20 7680 4553
Email Darren

Continental Europe

Caroline Barendregt
Claims Adjuster
+31 (0)10 224 4745
Email Caroline

Vanessa Declich
Claims Underwriter – MPL
+39 02 4363 3930
Email Vanessa

U.S.

Dawn Ballin
VP Claims,
US Claims Manager
+1 (201) 743 7765
Email Dawn