To implement the requirements of Company Bulletin 2018-12 issued by the Illinois Department of Insurance (DOI), StarStone is taking the following actions in Christian County, Illinois due to significant storms in November 2018.
Moratorium on cancellations and nonrenewals. For any cancellation or nonrenewal notice issued on or after November 23, 2018, or any in-force policy issued to an affected policyholder and/or property, StarStone is withdrawing all cancellations and nonrenewals. In addition, StarStone will not be issuing any new cancellations or nonrenewal notices to affected policyholders and/or property until January 23, 2019.
Other insurance-related time-period extensions. StarStone is granting affected policyholders a 60 day extension of any and all policy provisions or other requirements that impose a time limit for an insured or claimant to perform any act, including the submission of a claim or proof of loss, reporting of information, submission of bills, or payment of funds. The extension is from the last date allowed or required under the terms of the contract or as required by StarStone.
Time-period extension for repairs. StarStone is providing consumers with a 60 day extension in the event that repairs on affected property cannot be completed within the time period required under any policy, or within the 90-day time period for repairs prior to termination due to conditions of the property [215 ILCS 5/143.27].
Cancellation or nonrenewal respecting affected property. StarStone will not cancel or non-renew an insurance policy for a property affected by the storm because of an “increase in the risk originally accepted [215 ILCS 5/143.21 and 143.21.1] or because of where the property is located. [215 ILCS 5/155.22].
The Illinois Department of Insurance (“DOI”) is available for complaints regarding any disaster-related dispute or issue by calling the DOI’s toll-free complaint hotline at 1-866-445-5364, or by filing a complaint online at: https://mc.insurance.illinois.gov/messagecenter.nsf