IMPORTANT NEWS FOR OUR CLIENTS – COVID-19

Around the world, businesses are striving to understand the impacts of the current COVID-19 crisis. This update will answer some of your questions.

StarStone introduced a temporary ‘work from home’ Business Continuity Plan on Tuesday 17 MarchMany of our offices are now closed, but StarStone is very much open for business.

As well as protecting the health and wellbeing of our employees, we believe that this will best enable us to continue to offer our brokers and clients as close to our usual service as possible.

We look forward to continuing to trade, so please reach out to us via mobile and email. A list of our global underwriting contacts can be found here.


BUSINESS CONTINUITY

Most of our staff are now working from home offices, where our robust business continuity provisions are ensuring continued connectivity both internally and with our valued brokers and clients. Within our operations, we are taking all reasonable precautions to keep our people safe and well, including restricting business-related travel, and limiting the number of face-to-face meetings.

We’re closely monitoring the evolving situation in line with World Health Organisation advice and COVID-19 guidelines from the various Governments in the jurisdictions where we operate. As the situation continues to develop, we will be regularly updating our advice and strategies in line with our business continuity plans.


STARSTONE CLIENTS AND POLICYHOLDERS

We appreciate that these are uncertain times. We understand that our clients may be concerned about how their insurance policy with StarStone will respond. Our goal is to ensure that you remain protected throughout this challenging time. 

Clients who may have a claim should work with their brokers to review their coverage. StarStone claims specialists are standing by to assist with any questions by e-mail and telephone.

We are committed to honouring all valid claims in line with your policy terms. 


TRAVEL OR HEALTH/MEDICAL INSURANCE POLICIES

If you are a travel or health/medical insurance policyholder with a policy underwritten by StarStone, we understand that you may have been significantly impacted by the COVID-19 pandemic. You may have concerns around whether your policy will respond. In the first instance, it is best for you to contact your broker or the party named on your policy as being responsible for handling claims. They will be able to provide detailed guidance on coverage and possible circumstances that may not be covered.


CONTACT US

If you have any questions on our complaints handling process, please refer to your policy documentation, or alternatively you can contact us at complaints@starstone.com. 

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