Claims

StarStone differentiates itself by claims service; it is deeply embedded within the StarStone brand.

At StarStone, our experienced and forward-thinking Claims professionals work closely with our underwriters and engineers both pre and post loss to ensure you receive a quick and efficient claims service. But a fast financial settlement is just part of a much wider service platform that uses our experience of loss events to prevent future recurrence.

Our experienced claims professionals are decision makers; they deliver fast, hands-on claims adjustment services anywhere in the world through a single point of contact. Ensuring continuity of your operations, rapid and equitable settlement and consistency in the adjustment process are our key objectives. We are focused on transparently delivering a premier service which will exceed your expectations, cultivating a lasting relationship.


OUR CLAIMS PHILOSOPHY

At StarStone we aim to deliver a customer-focused service which seeks to minimise disruption in the event of a claim.

StarStone’s ethos is to provide a claims service that is underpinned by professional staff who deliver a transparent, consistent outcome with upmost honesty and integrity. We employ knowledgeable, competent insurance experts who are tasked to deliver an efficient and responsive service leading to an early resolution and prompt payment for all valid claims.

Being part of the larger Enstar Group provides StarStone with global scale and reach that differentiates us from other insurers.


Cutting-edge claims management

StarStone uses Guidewire ClaimCenter®, a global claims management system that supports StarStone’s entire product suite. A key differentiator, Guidewire ClaimCenter® standardises the claims handling processes to deliver enhanced claims efficiency and improved speed and accuracy of claims payments for StarStone customers worldwide.

Contacts

Guy Lether
Head of Claims, StarStone International and Lloyd’s Syndicate 1301
+44 (0)20 3206 8281
Email Guy

London

FIRST PARTY
Phil Harding

Technical Claims Manager
+44 (0)20 3206 8283
Email Phil

Daniel Whale
Senior Claims Adjuster
+44 (0)20 7061 8262
Email Daniel

Katie Dixon
Senior Claims Adjuster
+44 (0)20 3206 8285
Email Katie

Peter Slack
Senior Claims Adjuster
+44 (0)20 7061 2584
Email Peter

Terri Harris
Senior Claims Adjuster
+44 (0)20 3206 8227
Email Terri

THIRD PARTY
Lauren O’Malley

Assistant Technical Claims Manager
+44 (0)20 3206 8129
Email Lauren

Louisa Lieng
Senior Claims Adjuster
+44 (0)20 7680 7733
Email Louisa

Nick Rogers
Senior Claims Adjuster
+44 (0)20 3206 8273
Email Nick

OPERATIONS
Daniel Slammon

Claims Operations Manager
+44 (0)20 7061 2589
Email Daniel

Dawn Clark
Claims Operations Team Leader
+44 (0)1 4834 45581
Email Dawn

U.S.

John Reitwiesner
VP Head of Claims
+1 (212) 790 9867
Email John

Europe

Caroline Barendregt
Technical Claims
Manager – Marine
+31 (0) 10 224 4745
Email Caroline

Silke Birker
Senior Claims Adjuster
+49 221 95270136
Email Silke